F A Q

Are all the prices inclusive of taxes?
Yes the prices are all inclusive of VAT @ 12%. At this point we do not provide facility for Form 'C'

How do I track my package?
Sure Safety confirms status of all the orders via e-mail. You will receive an e-mail with Docket ID and suggest the tracking site of the respective courier / transporter in order to track the status of the Docket.

Where's my order?
Sure Safety confirms all orders via e-mail. Please check to make sure that you have received a confirmation e-mail. Once the order has been confirmed, it may take up to 7 working days for your order to reach you.

I would like faster delivery for my order. Can I request premium shipping?
Sure. At this point we cannot offer online premium shipping option however you can contact us on onlinestore@suresafety.com or +91 9099087062 for getting it executed with different (may be) shipping cost.

Will all my products be shipped together?
Yes. Items will be shipped within 2 working days. If any product is not available, we shall inform you with the next availability and request you to wait for the maximum suggested period.

Where do you ship?
Sure Safety ships to the all states in India via the courier / transport company.
For shipping to locations outside India, we request you to kindly contact us on response@labsafety.com or +91 22 67104758

How do you handle undeliverable packages?
Our carriers may deem a package undeliverable if the address is incorrect.
Our carriers may make three attempts to deliver a package. After three attempts, the package will be returned to us. We will however make concerted attempts to ensure all orders are correctly delivered.

What if my address is incorrect?
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient at your expense. Please double-check your address carefully when placing an order.

What payment methods does Sure Safety accept?
Sure Safety accepts Visa, MasterCard at the moment. Registered members will receive the notification as and when other payment methods are added. In case of Cash on Delivery (COD) please contact us. Please note that only Cash or Demand Drafts shall be accepted instruments against this facility.

My credit card was not accepted. What should I do?
Confirm that you entered the card number and expiration date correctly.

If you are still unable to process the order, call Sure Safety customer support at +91 22 67104758.

What if I want to purchase other products available on Sure Safety's website?
Sure Safety is continually adding products to this online stores. If there is any product of your interest which is not available on online stores, please do write it to us on response@labsafety.com or call Customer Support at +91 22 67104758.

How do I get technical information on the use of the product(s)?
The full technical details of the products are available at www.labsafety.com

I would like to order a larger quantity of an item after trying it out. Can I get a discount at Sure Safety?
Sure Safety does not offer quantity discounts online at the moment. If you are looking for a larger quantity, please call us on 91 90990 87062 or send an email to response@labsafety.com

Can I place the order anywhere in the world ?
Yes. however delivery will take place in India only.

What if the quantity I want to buy is not available or short of availability?
Please contact our Customer Service.
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